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Following notes and user guide which will help Clinic Admins to use their designated Clinic Smartphone to accept appointments from Ouch. Other than viewing and accepting incoming requests on the smartphone, we will recommend subsequent steps to be performed on your Ouch Tablet or your Desktop should the patient book an appointment with your clinic after you have accepted the appointment.
a) Setup your Clinic Admin Email account in your Clinic Smartphone to receive incoming Ouch Emails.
b) Set the volume of your smartphone such that you will not miss Phone Email Notifications for Ouch Incoming request email sent to your Clinic Admin Email account.
Process as follows for your easy reference :
i) Upon the submission of a new request, an email will be sent to the Clinic Admin Email. A Mobile Phone Push Notification will be received from the Email Apps as follows . Tap on this notification, it will bring you to the email
Note : In case you do not receive the Mobile Phone Push Notification, pls check that Notification is enabled for your Email App in your smartphone. Do feel free to contact us at support@ouchinc.com or submit a support request form should you face any difficulties.
ii) Simply click on the URL which will bring you to Incoming Request Details page in Ouch Web App in the next Screen.
iii) Click on <Accept> button which will display the Confirm screen.
iv) On the Confirm screen, you may select Clinic Available Date/Time within the same day or alternatively, if the clinic is already fully booked for the day, you may also propose the best timing you can offer on another day.
v) Once you click on <Accept> button on the Confirm screen, a success message will be displayed.
vi) At the same time, the patient will receive a Mobile Phone Push Notification from Ouch Mobile App, informing him/her that the appointment has been accepted by the doctor for your Clinic as shown in below screen.
If patient accepts your timeslot, he/she will book the appointment with you and you will be notified via Ouch Web App as per existing process.
i) Clinic Admins, when prompted to login, pls click on Clinic Login link which will bring you to the Login for Clinic page to perform a login as shown in the next screen.
ii) Login on the Login for Clinic screen. This will bring you to the Dashboard as shown in the next screen.
iii) Instead of navigating from Dashboard page to go to the Incoming Request Details page directly, simply tap on the <– arrow as highlighted in Blue in below screen. This will bring you back to the email for this request.
iv) Click on the link in the email again and this time round, it will bring you directly to the Incoming Request Details page of the new request as shown in next screen.
v) You may then proceed with subsequent steps as shared in Point 4ciii) above.
